GENERAL TERMS AND CONDITIONS OF SALE (GTC) — SAS HOPSTORE

Last updated: 2026

Company: SAS HOPSTORE

Warehouse address: 148 chemin de la Zone, 71220 Saint-Bonnet-de-Joux, France

Contact: hello@hopstore.fr | www.hopstore.fr

ARTICLE 1 — SCOPE AND CUSTOMER QUALIFICATIONS

1.1. These General Terms and Conditions of Sale (GTC) apply automatically to all sales of products (hops in cones, pellets, extracts, hop derivatives and related products) concluded by SAS HOPSTORE with its Customers.

1.2. The Customer is presumed to be acting in a professional capacity (breweries, artisans, manufacturers, traders). By validating their order, the Customer expressly acknowledges that the purchases made are directly related to their professional activity.

1.3. These Terms and Conditions of Sale take precedence over any general terms and conditions of purchase of the Customer, unless expressly agreed otherwise in advance and in writing by HOPSTORE. Any order implies the Customer’s full and unreserved acceptance of these Terms and Conditions of Sale.

1.4. Prohibition of repackaging and white labeling: Resale, repackaging, transformation under another brand name or any alteration of the original packaging of products marketed by HOPSTORE is strictly prohibited without prior written authorization.

ARTICLE 1.2 — B2B EXCLUSIVITY AND CUSTOMER DECLARATION

The sitewww.hopstore.fr is a sales platform reserved for professionals (B2B) . The products marketed by SAS HOPSTORE are intended solely for breweries, artisans, manufacturers and professional players in the beverage sector, duly declared and registered (possession of a SIRET number and/or intra-community VAT number).

When creating their account or validating their order, the Customer certifies on their honor that they are acting in a professional capacity for the needs of their commercial, industrial, craft or agricultural activity.

Any order placed by an individual or any false declaration regarding professional status constitutes a deliberate misuse of the site and a deceptive practice. Consequently:

HOPSTORE SAS reserves the right to cancel the order automatically and refuse delivery.

In the event that delivery has taken place, the Customer who made a false declaration may not, under any circumstances, invoke the provisions of the Consumer Code (in particular the right of withdrawal, legal consumer guarantees, or recourse to consumer mediation). The contractual relationship will be governed exclusively by B2B commercial law and these General Terms and Conditions.

ARTICLE 2 — AGRICULTURAL NATURE OF PRODUCTS AND CLIMATIC HAZARDS

2.1. Natural Variability: Hops are an agricultural product subject to the vagaries of nature. The alpha acid and beta acid levels, essential oil profiles, and organoleptic characteristics indicated on product sheets or analysis reports are provided for informational purposes only and represent averages. Natural variations from one harvest to another or from one batch to another do not constitute a lack of conformity or a hidden defect.

2.2. Climatic hazards and crop shortages: In the event of major climatic events (droughts, heat waves, early frosts, hail, pest attacks or plant epizootics) affecting hop harvests in France or internationally, HOPSTORE cannot be held responsible for the impossibility of delivering all or part of the volumes ordered, nor for variations in alpha acids.

2.3. In this context, HOPSTORE reserves the right to allocate its available stock at its discretion between its Customers or to offer equivalent substitute varieties, without the Customer being able to claim any compensation or penalty for delay.

ARTICLE 3 — ORDERS, PRICES AND ECONOMIC REVISION

3.1. Order Confirmation: An order is only final upon receipt of full payment. As long as the order status is “Pending,” it can be modified subject to agreement. Once the status changes to “Processing” or “Completed,” the order is firm, final, and irrevocable.

3.2. Price revision and volatility: Prices are quoted in Euros excluding VAT. HOPSTORE reserves the right to change its prices at any time.

3.3. Economic safeguard clause and unforeseen circumstances (Art. 1195 of the Civil Code): In the event of unforeseen economic, political or energy events (sudden increase in the cost of fuel, increase in the costs of electricity/gas for cold storage, exceptional customs duties, extreme inflation of agricultural raw materials), HOPSTORE reserves the right to readjust its delivery or sales rates before the final validation of the order, or to cancel the order without compensation by only refunding the sums received.

ARTICLE 4 — PAYMENT AND RETENTION OF TITLE

4.1. Terms: Orders are payable in cash at the time of ordering by credit card or bank transfer.

4.2. Retention of Title: HOPSTORE retains exclusive ownership of the products sold until full payment of the price, including principal, fees, and taxes. Transfer of ownership is contingent upon full payment of the price. In the event of non-payment, HOPSTORE reserves the right to reclaim the goods stored at the Customer’s premises.

ARTICLE 5 — TRANSPORT, DELIVERY AND TRANSFER OF RISK

5.1. Exclusive Carrier: Unless otherwise agreed, all shipments are handled exclusively by the carrier GLS . HOPSTORE no longer uses the services of La Poste, Colissimo, Chronopost, or FedEx.

5.2. Transfer of Risk: Risk of loss or damage to the goods transfers to the customer upon delivery of the packages by HOPSTORE to the carrier GLS. The goods travel at the customer’s own risk.

5.3. Transport damage and reservations: Upon delivery by GLS, the Customer is required to immediately check the external condition of the packages. In the event of a damaged box, a punctured bag, or a missing package, the Customer must:

  • Write down precise, complete and justified reservations on the GLS delivery driver’s slip.

  • Confirm these reservations by registered letter or email with acknowledgement of receipt to HOPSTORE within a maximum of 48 hours .

    The generic phrase “subject to unpacking” has no legal value.

ARTICLE 6 — MANDATORY PRESERVATION OF HOPS AND LOSS OF WARRANTY

6.1. Strict storage conditions: As hops are a perishable raw material, they must be kept cool upon receipt, in a dry environment, at a temperature strictly between 0°C and 5°C , protected from light and in their original airtight packaging.

6.2. Customer assumption of responsibility and freezing:

  • Any storage outside the prescribed temperature range (0°C to 5°C) or any break in the cold chain is the sole responsibility of the Customer.

  • Hops frozen by the Customer cannot, under ANY CIRCUMSTANCES, be returned, refunded, credited or exchanged. Since freezing alters the physical structure of the product and makes its resale impossible, the Customer assumes full responsibility from the moment of freezing.

ARTICLE 7 — STRICT CONDITIONS FOR RETURNS AND REFUNDS (CREDIT CREDIT)

7.1. No automatic return: No merchandise returns will be accepted without the prior, written and explicit agreement of SAS HOPSTORE.

7.2. Conditions for accepting returns:

  • The original bag must be strictly sealed, intact, unpunctured, undamaged, unrepackaged and have not been subjected to any attempt at use.

  • The product must never have been frozen or stored under inappropriate conditions.

  • The return request must be formalized in writing within a maximum of 14 days after delivery.

7.3. Repatriation costs: All return, transport and insurance costs for the returned product are the sole and full responsibility of the Customer .

7.4. The only form of compensation: a credit note.

  • No refunds in cash, bank transfer or credit card will be issued.

  • If the return is accepted by our services, compensation will be made exclusively in the form of a commercial credit note .

  • This credit note will be issued within one (1) week of physical receipt and satisfactory quality control of the product in our warehouse.

  • The credit note will be valid for one (1) year from its date of issue on the entire HOPSTORE catalogue.

ARTICLE 8 — DOWNCLASSIFICATION OF HOPS AND EXCLUSION OF DOWNSTREAM LIABILITY

8.1. Role of HOPSTORE and origin of the product: HOPSTORE acts as a distributor/storage facility. The hops are produced by farmers and processed/pelletized by certified industrial service providers. At its premises, HOPSTORE stores the hops exclusively in their original airtight, opaque cartons and bags. Therefore, HOPSTORE is not responsible for upstream contamination or processing defects.

8.2. Discretionary Accounting/Downgrading: In the event of an allegation of downgrading or quality defect in a batch, any decision to exchange or issue a credit note is at the sole commercial discretion of HOPSTORE SAS , assessed on a case-by-case basis. This is in no way an automatic right of the Customer.

8.3. Total exclusion of operating losses and brewing losses (downstream losses):

ESSENTIAL CLAUSE: HOPSTORE accepts no responsibility for the use of hops in the Customer’s brewing process. It is the Customer’s (brewer’s) responsibility to inspect and quality control the hops before incorporating them into their production.

In the event that batches or beers are destroyed, altered or unfit for sale following the use of hops supplied by HOPSTORE, SAS HOPSTORE shall in no case be held responsible and shall not assume ANY loss of operation, loss of merchandise, production costs, loss of profit or market value of the beers thus produced.

The brewer will not be able to make any financial claim or request any reimbursement in terms of production value or market value against HOPSTORE.

ARTICLE 9 — PROTECTION OF REPUTATION AND BRAND IMAGE

9.1. Prohibition of disparagement: The Parties agree to settle any dispute confidentially and amicably. The Client is strictly prohibited from disseminating, publishing or communicating any disparaging, defamatory or prejudicial remarks regarding HOPSTORE SAS, its directors or its products, on any medium whatsoever (social networks, brewery forums, online reviews, press).

9.2. In the event of a breach of this clause, HOPSTORE reserves the right to immediately suspend any pending orders, refuse any future transactions and take legal action against the Customer to obtain compensation for the moral and commercial damage suffered.

ARTICLE 10 — FORCE MAJEURE AND CRISES

10.1. HOPSTORE cannot be held responsible for the non-performance or delay in the performance of its contractual obligations in the event of the occurrence of a case of force majeure as defined by article 1218 of the Civil Code.

10.2. The following are expressly considered as cases of force majeure: natural disasters, extreme droughts, plant epizootics, wars, geopolitical conflicts, embargoes, border closures, fuel or energy shortages, national transport strikes (particularly at GLS), cyberattacks blocking logistics systems.

ARTICLE 11 — APPLICABLE LAW AND JURISDICTION

11.1. These Terms and Conditions and the sales arising therefrom are governed exclusively by French law .

11.2. Jurisdiction: ANY DISPUTE RELATING TO THE INTERPRETATION, VALIDITY, PERFORMANCE OR TERMINATION OF THESE TERMS AND CONDITIONS SHALL BE SUBJECT TO THE EXCLUSIVE JURISDICTION OF THE COMMERCIAL COURT OF THE JURISDICTION OF THE REGISTERED OFFICE OF SAS HOPSTORE (COMMERCIAL COURT OF MACON OR CHALON-SUR-SAÔNE) , EVEN IN THE CASE OF INTERIM PROCEEDINGS, THIRD-PARTY CLAIMS OR MULTIPLE DEFENDANTS.