EXTRACT FROM THE TERMS AND CONDITIONS

ARTICLE 7 — STRICT CONDITIONS FOR RETURNS AND REFUNDS (CREDIT CREDIT)

7.1. No automatic return: No merchandise returns will be accepted without the prior, written and explicit agreement of SAS HOPSTORE.

7.2. Conditions for accepting returns:

  • The original bag must be strictly sealed, intact, unpunctured, undamaged, unrepackaged and have not been subjected to any attempt at use.

  • The product must never have been frozen or stored under inappropriate conditions.

  • The return request must be formalized in writing within a maximum of 14 days after delivery.

7.3. Repatriation costs: All return, transport and insurance costs for the returned product are the sole and full responsibility of the Customer .

7.4. The only form of compensation: a credit note.

  • No refunds in cash, bank transfer or credit card will be issued.

  • If the return is accepted by our services, compensation will be made exclusively in the form of a commercial credit note .

  • This credit note will be issued within one (1) week of physical receipt and satisfactory quality control of the product in our warehouse.

  • The credit note will be valid for one (1) year from its date of issue on the entire HOPSTORE catalogue.